FAQ
Curious about our products? Find quick solutions to common queries in our detailed FAQs section.
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What types of electronics do you sell?
We offer a wide range of electronics, including smartphones, laptops, tablets, home appliances, gaming consoles, audio equipment, and accessories. Check our product categories for the latest offerings.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on your location. You can check the shipping fee at checkout, and we provide estimated delivery times once the order is placed.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number on our courier’s website to track the progress of your delivery.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various other secure payment methods depending on your region.
Do you offer warranties on your products?
Yes, all our products come with a standard manufacturer’s warranty. The duration and terms of the warranty depend on the product and brand. For additional warranty information, please refer to the product details page.
Can I return or exchange a product?
Yes, we have a 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Please make sure the item is in its original packaging and condition. Visit our Returns & Exchanges page for more details.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer service within 48 hours of receiving your package. We will guide you through the process of getting a replacement or refund.
How long does it take to process an order?
Orders are usually processed within 5-10 business days. Once processed, you will receive a confirmation email with your shipping details.
Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Orders that have already been processed or shipped cannot be canceled or modified.
How do I contact customer support?
You can reach our customer support team via email at info@protechstore.live or through our contact page. We’re available Monday to Friday, 9 AM to 6 PM (EST).